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FAA reviews a 737 MAX software glitch that can drop guidance on a go-around

A Southwest Airlines Boeing 737-8 MAX landing at Baltimore-Washington International Airport on Aug. 6, 2026.
A Southwest Airlines Boeing 737-8 MAX landing at Baltimore-Washington International Airport on Aug. 6, 2026.

Acroterion / Wikimedia Commons, CC BY-SA 4.0 · source

Boeing told airlines the flight-management flaw is not an immediate safety issue. Southwest and United are refusing jets with the affected software while the MAX 7 and MAX 10 await deliveries and certification.

Boeing told 737 operators in August that, after a specific missed approach, flight-management software versions 14 and 14.1 can drop automated vertical navigation. The FAA is reviewing the issue and will convene a Corrective Action Review Board. Southwest and United will not take new jets with that software. The MAX 7 was certified in August with version 14, and the MAX 10 has been close to certification.

Shared facts

The FAA is reviewing a software glitch in flight computers on some Boeing 737 MAX jets.

In a specific missed approach, the software can drop automated vertical navigation.

The scenario is a precision approach on autopilot, a go-around, and then a change to the programmed route.

When vertical navigation drops, the jet shifts to a simpler automated pitch mode.

Pilots must take extra steps on the next approach if the glitch occurs.

Vertical navigation is meant to hold planned altitudes along the route.

The scenario typically happens at low altitude, when the crew's workload is already high.

Boeing told 737 operators last month that pilots may lose automated flight guidance in that landing case.

Boeing said it reminded operators of existing procedures for the case.

Boeing engineers are working on a software update to fix the issue.

Boeing said the autopilot can keep working even if vertical navigation drops.

Boeing said pilots are trained to land without vertical navigation.

Boeing told operators the glitch is not an immediate safety issue.

The glitch is in flight-management software versions 14 and 14.1.

The FAA said it is working with Boeing and the airlines on the issue.

The FAA said it will take immediate action if it identifies a safety concern.

The FAA said it will convene a Corrective Action Review Board.

Southwest and United told Boeing they will not take new 737 MAX jets with the affected software and want an earlier version.

Alaska, American, Southwest, and United said their in-service 737 MAX fleets do not use the affected software.

An airline first told Boeing about the issue in November 2024.

Boeing concluded in February 2025 that the issue was not a safety problem.

Later information from operators prompted Boeing to open a formal safety review.

Boeing sent that review's findings to the FAA in September.

Boeing first told airlines a permanent software fix would be ready in 2028.

Boeing first planned updated pilot guidance for November.

Boeing is trying to move up both the software fix and the updated guidance.

Boeing is working with airlines on a procedure to turn vertical navigation back on if the glitch happens.

The FAA review could delay certification of the 737 MAX 10.

The MAX 10 had been expected to win FAA certification within days.

The issue could delay deliveries of the 737 MAX 7.

The FAA certified the 737 MAX 7 in August 2026 with the software now under review.

The MAX 7 was certified with flight-management software version 14.

The MAX 10 used software version 14.1 during certification testing.

Alaska Airlines is lined up as a launch customer for the MAX 10.

Boeing CEO Kelly Ortberg said this month that he expected MAX 10 certification very soon.

The Wall Street Journal reported the software glitch.

Two 737 MAX crashes in 2018 and 2019 killed 346 people and were tied to flight-control software.

A door plug blew out of an Alaska Airlines 737 MAX 9 in January 2024.

It is not clear how many jets are flying with the affected software.

Operators can update the flight-management computer without reporting each installation to Boeing.

It is not clear whether a MAX 7 can be delivered on an older software version.

The FAA certified the 737-7 on Aug. 3, 2026.

Boeing needs a software setup Southwest will accept before MAX 7 deliveries can start.

Shared opinions

An airline source asked how busy the glitch would make a crew.

An airline source asked whether the glitch adds distractions at the worst moment.

CBS News

FAA investigates software glitch in some Boeing 737 Max jets that could cause issues during aborted landings

Kris Van Cleave

Published 26 Sep 2026 accessed 28 Sep 2026

Facts

That certification is years behind schedule.

Nearly the entire MAX 7 order book is Southwest's.

Southwest was set to start receiving MAX 7 deliveries this fall.

It is unclear whether Southwest will take delivery now.

CBS News also asked Allegiant Air, which flies the 737 MAX, for comment.

Opinion

No opinion marked.

CNBC

Boeing flags 737 Max software glitch affecting some automated approach functions

Leslie Josephs

Published 26 Sep 2026 accessed 28 Sep 2026

Facts

Boeing is seeking federal approval for the fourth and last model in the 737 MAX family.

The FAA said it will review Boeing's proposed fix.

U.S. airlines told CNBC their fleets have no MAX 8 or MAX 9 jets with the software tied to the glitch.

Southwest said none of its fleet, including new MAX 8 deliveries, has Version U.14.

United said it is not taking any MAX deliveries with the new software.

Southwest said it is aware of the issue and is talking with Boeing and the FAA.

Airlines can put some MAX jets back on the older software.

Alaska Airlines, a MAX 10 customer, said it is working with Boeing and the FAA on next steps.

A flawed flight-control system implicated in both crashes has since been updated.

Cirium counts 2,430 MAX aircraft in service worldwide.

Opinion

No opinion marked.

NBC News

Boeing identifies 737 MAX software glitch affecting landing navigation feature

Reuters

Published 26 Sep 2026 accessed 28 Sep 2026

Facts

The issue came from a cockpit software update.

Two fatal 737 MAX crashes in 2018 and 2019 led to a worldwide grounding.

Boeing, the airlines, and regulators are assessing the issue and whether it is a flight-safety concern.

Opinion

NBC said Boeing has been under intense regulatory and safety scrutiny in recent years.

AeroTime

Software issue puts Boeing MAX 7 and MAX 10 programs under fresh scrutiny

Gabriele Petrauskaite

Published 27 Sep 2026 accessed 28 Sep 2026

Facts

The issue lands as Boeing nears certification of the long-delayed 737 MAX 10 and prepares to introduce the MAX 7.

Boeing has since confirmed the issue to 737 operators.

The problem is in certain flight-management software versions and can occur in a specific sequence after a missed approach.

The MAX 7 already has its FAA type certificate.

Boeing has previously aimed to deliver both the MAX 7 and the MAX 10 to customers in 2027.

Opinion

AeroTime concluded the concern is pilot workload in a critical phase, not an immediate loss of control.

Anchorage Daily News

FAA reviews Boeing 737 MAX software glitch after airlines reject affected version

Ricardo Meier

Published 27 Sep 2026 accessed 28 Sep 2026

Facts

On Sept. 16, Boeing CEO Kelly Ortberg said MAX 10 flight tests were done and the program was in final FAA paperwork.

That development and certification program lasted almost a decade.

Southwest is the dominant MAX 7 customer and is expected to take the first aircraft.

The FAA has not said whether the software review will affect the MAX 10 certification schedule.

United and other major carriers also hold substantial orders for the largest MAX.

Opinion

No opinion marked.

Aviacionline

Boeing detects new 737 MAX software glitch: no immediate risk, but the FAA reviews the MAX 7 and MAX 10

Aviacionline

Published 28 Sep 2026 accessed 28 Sep 2026

Facts

The MAX 7 is already certified and was about to start deliveries.

The finding does not imply an immediate safety risk, but it does increase pilot workload in a critical phase.

In late August, Boeing sent a bulletin to all 737 operators.

Southwest is the launch customer and holds nearly 282 firm MAX 7 orders.

Southwest expects first deliveries toward the end of 2026 and entry into service in early 2027.

Boeing has already built about 27 MAX 7s for Southwest.

Boeing flew the last planned certification flight in July, after 976 flights and more than 2,060 hours.

Alaska, a launch customer, had expected FAA approval in late September, deliveries in spring 2027, and passenger service between April and mid-May.

The FAA did not say whether the review must finish before the MAX 10 is certified.

Cirium estimates more than 2,400 MAX 8s and MAX 9s are in service.

WestJet said it does not treat the issue as a safety problem and that its procedures and training cover it.

The MAX 10 is the variant that unlocks a large share of the single-aisle backlog.

United is the largest MAX 10 customer.

Alaska ordered 105 firm MAX 10s plus 35 options in January.

A certification slip would push back deliveries that, at best, were already planned for 2027.

Air India Express and Akasa Air fly close to 96 MAX aircraft.

Ryanair and Lufthansa Group also hold significant MAX 10 positions.

Order compilations list GOL with about 25 MAX 10s and Aerolíneas Argentinas with 8.

MAX 8 and MAX 9 fleets are still flying.

Aerolíneas Argentinas, GOL, Copa, and Aeroméxico have significant MAX 8 and MAX 9 fleets.

Opinion

Aviacionline said the MAX 10 is central to Boeing's cash plan.

Aviacionline framed the open question as whether losing VNAV is unsafe or a manageable inconvenience.

Aviacionline said finishing the 737 MAX family is what Boeing needs in order to turn the backlog into cash, and that this again depends on a software review.